The importance of a Good Real Estate After-Sales Service

For KM2 it is essential to establish a close and permanent bond with our clients. A relationship that is based on trust, transparency and constant communication. We highlight this priority not only during the buying and selling process, but with our Real Estate After-Sales Service.

A service that allows us to channel the requests of buyers or tenants to solve all requests that may arise later and thus always guarantee their total satisfaction.

What is the Real Estate After-Sales Service?

 The service offered by KM2 does not end when the sale contract is signed. We are by your side before, during and after.

We offer you an ideal After-Sales Service that we could summarize in five points:

1. Communication Channels:

We offer buyers / occupants different channels so that they can send us their questions or requests by phone, applications, mail or electronic chats.

2. Contact with the Client:

We have a highly qualified customer service team. Therefore, our clients will always be attended by a prepared and knowledgeable person who will solve the corresponding requests.

3. Planning for Problem Solving:

We optimize time and efficiency whenever some type of repair has to be carried out. And for this we organize in advance the day and time scheduled between the company and buyers/occupants.

4. Incident Tracking:

Communication with the client is constant. We inform you at all times of the status of resolution of incidents.

5. Customer Loyalty:

We keep in contact with the client so that they can send us their experience with our services. Feedback that allows us to improve continuously.

In short, a complete, effective and comprehensive After-Sales Service based on the following approach:

Identification > Planning > Resolution > Communication

The well-being of our clients is, without a doubt, our highest priority.